Technical Support

A key principle of Heatric’s operations is to support customers operations through collaboration at every stage of the project. By working with clients to appraise systems and operations, Heatric can design its equipment to provide optimal performance and incorporate bespoke design features. By providing technical support at all stages of the project lifecycle, Heatric ensures that the clients operations provide optimum performance and that system uptime is maximised for the life of the project.

The benefits

• Guidance and advice from experts to ensure trouble-free commissioning (at the module production site)
• Practical advice and support on normal operation and maintenance best practices (pre start-up)
• Provide/assist with maintenance activities when required (post start-up)
• Maximised uptime
• Commissioning support

Heatric’s design engineering team are qualified to provide the following support:

• Technical reviews of P&IDs and system design
• Pre-commissioning support
• Site-attendance at the fabrication yard during construction

Heatric’s Design Engineers are always available for consultation at Heatric’s offices or the client’s base during the design stage, and the company’s dedicated team of Heatric Service technicians can provide further on-site technical and labour support covering installation and commissioning.

Maintenance support

Heatric’s dedicated team of Customer Service Technicians can provide maintenance support including external and internal visual inspection to ensure the best possible performance of Heatric PCHEs. They are also equipped to carry out recommended service tasks and to provide assistance to the operator’s maintenance team as required. The Heatric Services team can mobilise anywhere in the world within 72 hours.