As part of our Parker360 global-reach, local-focus strategy we have elevated our service level to now provide two fully staffed service facilities in Irvine, California, and Singapore. The goal of our customer response center is to resolve all customer issues at first contact, no matter the location or hour.
International military customers enlist our support as well, enjoying the same services as the U.S. military. Working with our dedicated international support operation, global military organizations can customize their support agreements to include all of Parker’s service offerings. In addition, special arrangements can be made to allow international customers to obtain the licenses necessary to repair Parker Aerospace components themselves.
Parker Aerospace’s Aerospace Component Engineering (ACE) Services is a 30,000-square-foot MRO facility located in Singapore. Specializing in hydraulic pumps, flight control actuators, and thrust reverser actuators, ACE Services is the first independent hydraulic service center in the world capable of 5,000-psi service to support Airbus A380s and Boeing 787s in the region. This provides faster hydraulics MRO, local support, and OEM-quality parts and service for all Asia Pacific carriers.