FAQ - Services and Support Operations - Aerospace | Parker US

Q: What is the Customer Response Center (CRC)?

A: Parker Aerospace provides comprehensive support to commercial and military customers, helping you maintain your fleet around the clock and around the globe.

Q: Where do I find help with support for non-aerospace products?

A: Customers of Parker’s industrial divisions (non-aerospace) may call 1-800-CParker (272-7537) or email crc@support.parker.com.

Q: What hours does the CRC operate?

A: Parker Aerospace support is available 24 hours a day, seven days a week, 365 days a year, through fully-staffed service facilities in California and Singapore.

Q: How do I contact the CRC?

A: The Customer Response Center can be reached through multiple channels:
• Phone: +1 949-809-8200
• Email: crc@support.parker.com
• Fax: +1 949-272-3255
• Chat online: parker.com/CSO
• Aircraft on ground (AOG): +1 949-851-4357

Q: What type of services does the CRC provide?

A: With a goal of resolving issues at first contact, services include:
• 24/7 aircraft on ground (AOG) material
• Expert AOG technical assistance
• Spare parts quotations and order entry
• Global pooling access
• Spares order management

Q: How are spare products distributed?

A: To provide airline operators with quicker component availability in-region, Parker Aerospace has established five regional pooling centers, strategically located worldwide. Parker’s pooling centers offer customers significant advantages:
• Immediate availability to inventory pools 24/7
• Access to latest product configurations on flying fleets within region
• Competitive pricing
• Flexible terms and conditions
• Enhanced real-time communications and reporting
• Rotables and exchange programs

Q: Does the CRC replace my account team?

A:No, your account team is still available to answer questions and help provide solutions. The CRC is available to supplement your account team, especially after local business hours.

Q: Where can I find information about upcoming aerospace trade shows?

A: Please visit parker.com/events for information about all upcoming trade shows in which Parker will participate.

Q: How can I learn more about job openings at Parker Aerospace? Or verify employment of a current or previous employee?

A: Please visit parker.com/careers for all information about HR and employment at Parker Aerospace.