Hydraulic fluid contamination is the primary cause for hydraulic component failure. By establishing a strategy to protect and maintain the health of the hydraulic fluid, the Program reduces the potential for premature component failure. The OEM and Parker collaborate to establish a Monitor, Detect, and Alert system strategy, specific to each model of equipment/machine. The result is a superior manufactured product backed by Parker’s exclusive 36 month limited warranty.
What is the GPP Hydraulic Component System Warranty (36 Month) Program?
The GPP Program Hydraulic Component System Warranty is an extension of the standard 12 month exclusive warranty for “defects in materials or workmanship” as outlined in the Parker Offer of Sale to 36 months; All other standard warranty terms remain the same. This offer and its acceptance are governed by the provisions stated in the detailed “Offer of Sale,” available at www.parker.com/salesterms .
How does this warranty program benefit me?
The Program is a collaboration between Parker and the Original Equipment Manufacturer (OEM) with these goals in mind, to create a top quality product for their customers and to develop a strategy to protect the health of the hydraulic system with a focus on establishing strategies to protect the cleanliness of the hydraulic fluid as required to meet or exceed the ISO cleanliness level requirements for the Parker hydraulic components in the system.
What are the advantages of the warranty program? How does it work?
Hydraulic fluid contamination is the primary cause for hydraulic component failure. By establishing a strategy to protect and maintain the health of the hydraulic fluid, the program reduces the potential for premature component failure. The OEM and Parker collaborate to establish a monitor, detect, and alert system strategy, specific to each model of equipment/machine. If the hydraulic fluid exceeds the desired ISO cleanliness values established during the review, or if a hydraulic filter element needs to be replaced, the end user will be notified and action is required. The end user is required to take action to address the alert and maintain a log/maintenance record to verify when the corrective action was taken.
The other option is for Parker and the OEM to establish an asset integrity management program that will include a requirement to have the equipment/machine’s hydraulic fluid be sampled and tested to confirm that the fluid has not exceeded the established an ISO cleanliness requirements on a regular basis. Details will be provided based upon the application, environment and type of equipment/machine.
What are the requirements for the warranty program?
The following criteria must be met for a hydraulic system to qualify for the Genuine Parker Parts Warranty Program:
1. Equipment/machine must be registered within 30 days of startup or commissioning.
2. Registered hydraulic power unit or hydraulic system must consist of Parker Hydraulic Group products. No competitive product and for areas of the system where Parker does not have an applicable product, competitive product may be used. However, the program only applies to the Parker content on the bill of material.
3. Use of Parker filter elements, use of any other manufacturer’s elements will void the warranty.
4. Warranty program qualification is strictly on a model-by-model basis.
5. OEM must perform system flushing during the commissioning process. Flushing procedures should be available for Parker to review and witness, if requested.
6. OEM must be able to perform fluid condition testing of the new hydraulic power unit/ hydraulic system or provide bottle sample of hydraulic fluid to establish the fluid cleanliness prior to shipment. Charges may apply for the sample bottle testing procedure. The resulting ISO cleanliness value, must be documented on the GPP-HC Audit Form (GPP-HC-50) and be at or better than recommended ISO cleanliness level requirements.
7. Parker recommendations, including, but not limited to the addition of select hydraulic filtration components (such as, Kleenvent, In line Particle Counters, etc.), must be followed and documented on the bill of material for the warranty program to be approved.
What is covered in the warranty program?
1. All Parker Hydraulic Group components that are included in the approved hydraulic system bill of material are covered for an extended period of 36 month from date of shipment from Parker’s plant. The hydraulic system includes the Parker content in the hydraulic power unit, hydraulic valves and the actuators, hydraulic motors and hydraulic cylinders, that are included with the approved Parker hydraulic system. (Electrical and Electronic components and devices are not covered by this warranty)
2. Parker advantage – Special Warranty Claim Consideration, an additional warranty consideration above and beyond the standard GPP warranty program, as described in the previous line, #1.
• If the cause of the failure was contamination, and there is no identified root cause relating to workmanship, material or to the end user action or inaction to follow program requirements, the returned Parker hydraulic component(s) may be, without obligation, considered for no charge repair / replacement.
• Applicable to Hydraulic Power Unit Bill of Material only, not applicable to actuators (cylinders, motors, rotary actuators)
• Fluid sample from system will be required.
• We will use this opportunity to share the results of the returned product(s) evaluation and the fluid cleanliness results to work with the OEM/end user to
• OEM’s with multiple quantities of equipment with the same model # of an approved system will be expected to implement any modifications, etc. to all such equipment.
How do I activate my warranty?
To activate your warranty, End user (or OEM on behalf of the end user) must register the equipment on Parker’s GPP website to activate warranty within 30 days of commissioning / start up. The information required for the registration, including the VAS Project # will be provided to the OEM. To register your equipment, visit www.parker.com/gpp. Reminder, End user will need VAS Project # to complete registration. Please contact your OEM/Dealer or send us a note via the Contact Us section of this website.
How do I submit a warranty claim & what are the requirements?
If you (the end user) need to submit a claim, please start by contacting your Parker representative or OEM dealer for assistance. The Parker representative or application engineer will review the system and determine the cause of the claim. Once the cause has been identified, the Parker representative or application engineer will recommend a viable solution. If the Parker parts covered by the GPP warranty have failed do to defects in materials or workmanship Parker will replace them at no charge.
The Parker Representative or OEM dealer may have to send the product back to Parker for analysis and/or replacement. They need to complete the GPP Warranty Claim Sheet when sending any failed GPP parts back to Parker Hannifin.
Parker and the Original Equipment Manufacturer (OEM) have common goals, but different agendas. The goals is to make and sell the best possible product that will keep the OEM’s end user highly satisfied and confident that they have purchased a Top Quality product.
The engineering team wants world-class performance and reliability. The purchasing team wants to reduce overall costs, reduce the number of vendors, and work with reliable sources. Business management, sales/marketing, service, operations and quality control want systems that will please their customers, generate sales, provide a clear competitive advantage, and reduce after-sales service/warranty expenses. In addition the marketing team wants a competitive advantage that can be promoted in advertising, in sales literature and at trade shows.
The Genuine Parker Parts (GPP) program helps manufacturers achieve the goal, while meeting each team’s individual agenda. The result is a superior manufactured product backed by Parker’s exclusive 36 month warranty.
The GPP process begins when the Parker Hydraulic Territory Manager, Hydraulic System Engineer, and Hydraulic Fuel and Filtration Territory Manager meets with members from each team, gathers on-site information, analyzes the data, and maps out Parker’s plan for you.
Then, with OEM agreement to conform to the system parameters of the GPP program, Parker really goes to work for you.
The Parker team will consult with your engineering and sales/marketing teams to conduct an evaluation of the hydraulic system with a focus on establishing strategies to protect the cleanliness of the hydraulic fluid.
The focus will be the hydraulic components individual ISO specifications, the application data, the environment, the conditions and industry norms for the use of your equipment/machine by your customers.
An agreement will be reached on the ISO Fluid Cleanliness rating that will meet or exceed the requirements of the Parker components in the Bill of Material.
Parker will make the necessary recommendations based upon this ISO rating and all other application details to establish the Parker products that will be required for your equipment/machine to be approved for this extended warranty program.
The performance goal of this Program is to reduce and/or eliminate the problems associated with hydraulic fluid contamination. The real cost of hydraulic fluid contamination:
Parameters of the GPP Program include the following product and assembly requirements:
1. Parker and OEM must have signed Mutual Non-Disclosure Agreement in place prior to commencing the GPP standard work program.
2. Registered Hydraulic Power Unit / System must consist of only Parker Hannifin Hydraulic Group products; No competitive product. NOTE: Competitive product is acceptable, where a Parker equivalent is not available. However, the extended warranty only applies to the Parker content on the Bill of Material (BOM).
3. New Hydraulic Power Unit and/or Systems Only: Program is not available on existing, refurbished, or rebuilt hydraulic systems.
4. Parker evaluation of the hydraulic system with a focus on establishing strategies to protect the cleanliness of the hydraulic fluid is required. The OEM/Distributor agrees to provide relevant schematics, application, and environment details requested for evaluation.
5. OEM must perform system flushing during the commissioning process. Flushing procedures should be available for Parker to review and witness, if requested.
6. OEM must be able to perform fluid condition testing of the new HPU / System or provide bottle sample of hydraulic fluid to establish the fluid cleanliness prior to shipment. Charges may apply for the sample bottle testing procedure. The resulting ISO cleanliness value, must be documented on the GPP-HC Audit Form (GPP-HC-50) and be at or better than recommended ISO requirements.
7. Parker recommendations, including, but not limited to the addition of select hydraulic filtration components(such as, Kleenvent, In line Particle Counters, etc.), must be followed and documented on the BOM for the GPP warranty to be approved.
8. Parker primary strategy will be to require fluid condition or filter element monitoring with the focus on monitor, detect and alert the end user when action needs to be taken. However, if this strategy is not applied the alternative is to establish a PTS Pro asset integrity management program that will allow the OEM to create and deploy custom inspection / fluid sample maintenance program with their end users. Details available upon request.
9. Customer may be required to provide fluid samples to accompany any warranty claims.
10. GPP warranty qualification strictly on a model-by-model basis.
11. Final Warranty is initiated only after all required documents and processes are completed in accordance with the GPP HC warranty program.
12. 36 Month Extended Warranty time period is in accordance with and is the only modification to the Parker Terms of Sales, documented in Parker’s Offer of Sale. Warranty commences at date of shipment of components from Parker Hannifin (direct sale) or from the Parker Distributor (Distributor sale).
13. End User may be required to provide proof of purchase of approved Parker Filter elements and to provide Maintenance Records / Logs to confirm the date of filter element replacement on the equipment/machine.
The GPP program is an exceptional sales advantage for you. It assures that your customers will receive the highest-quality hydraulic system available. If a problem does occur, end users or the OEM should alert a Parker representative immediately. A Parker representative will be available to provide support anywhere it’s required.
Parker can also help you promote your GPP approved products. GPP products are eligible to be documented in custom-written case studies: something you can use as sales literature or trade show hand-outs. For complete details, ask your Parker representative.